Small Business News | Cloud offers sophisticated telephony for SMEs

According to a recent article on SME Web, cloud computing is revolutionising the way that call centres are utilised by large companies, levelling the playing field for SMEs.

The article discusses the benefits of a cloud approach to telephony (cloud computing requires a shift from a traditional on-premise approach to hardware to a cloud-based external offering). The article explains how for SMEs this means that the purchase and maintenance of expensive telephony hardware is no longer required, therefore reducing the costs associated with owning hardware equipment. Another benefit for SMEs is that cloud-based solutions can offer enterprise business levels of service and professionalism, rarely a bad thing.

Read more about this news on the SME Web site.


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